IVRS (Interactive Voice Response System)

IVRS enables enterprises to build a purpose-driven interactive voice menu in any language. An IVRS accepts touch-tone/voice inputs from the callers and translates them into appropriate actions. Through IVRS, any system/function can be controlled through a series of simple menu choices.

Features

  • Robust, modular and scalable design
  • Multi channel, multi level support
  • Multi language support
  • Dynamic and highly configurable menus
  • Real-time reports and notifications
  • Recordings of incoming and outgoing calls
  • API integration with websites, applications and ERPs.

Advantages

  • Time saving
  • Cost-effective
  • Increases efficiency of the enterprise and the employees
  • Higher customer satisfaction
  • Easy integration and automation of various operations
  • Brand building of the enterprise

IVR Surveys

IVR surveys are pre-recorded automated surveys in which the customer replies to the questions asked either through voice or touch-tone responses. They can be inbound or outbound. These surveys are generally used for market research and measuring customer satisfaction.